Acceptance of Terms

By accessing, downloading, or using Lakoos mobile application or Online money manager (herein the "Lakoos Apps"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (herein the “Terms"). These Terms govern your use of the Lakoos Apps, and any services provided by Lakoos (herein the "Services"). If you do not agree to these Terms, you must not access or use the Apps or Services. To be eligible to use the Apps and Services, you must be at least 18 years old, have the legal capacity to enter into a binding agreement, and not be barred from using the Services under any applicable laws. The Apps and Services are not intended for use by individuals under the age of 18.

To access and use the Apps and Services, you must create an account ("Account") to become a member. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account. You agree to immediately notify the customer service team of any unauthorized use of your Account or any other breach of security.

Account Opening Requirements

To create an Account with our Company, you are required to provide accurate and complete personal and financial information. This may include, but is not limited to, your full legal name, address, date of birth, email address, phone number, and valid identification documentation. Depending on your location and the nature of the Services you wish to use, additional documentation may be required in order to comply with local laws and regulations. Please note that we may not be able to provide all Services in all locations due to regulatory constraints. Details about specific account opening requirements will be provided during the registration process or upon request.

Features and Services

Our App and Services are designed to provide a comprehensive and user-friendly financial platform, offering a wide range of features including but not but not limited to

The following features

These features may be updated, modified, added, or removed at our sole discretion, based on user feedback, regulatory requirements, and strategic considerations. We will make reasonable efforts to inform you of significant changes to features, but it is your responsibility to stay informed about the available features and how they work.

Partner Services

Our Company offers a variety of features and services to its users. These features and services may include, but are not limited to, account management, fund transfers, payment processing, and access to partner services. By using these features and services, you agree to comply with any additional terms and conditions that may apply.

Our Company may also offer services provided by third-party partners. These partner services are subject to their own terms and conditions, and by using these services, you agree to also comply with these terms and conditions.

Money Transfers

When you initiate a money transfer through the App or Services, you are providing us with an instruction to debit your Account and send the specified amount of money to the account designated by you. It is your responsibility to ensure that you have the necessary permissions and authorizations to perform transactions from the account in use. In the event of a dispute, such as a claim of unauthorized transaction, you may be required to provide evidence of such permission. Our Company assumes no responsibility and is not liable for any transactions made without the proper authorization from the account holder. In certain circumstances, if it is found that you have performed unauthorized transactions, you may be held liable for the loss and may be subject to account suspension or termination, in addition to potential legal action.

Money Transfer Rules

By using the App and Services to send money from one account to another, you agree to the following rules:

a)      Authorization: You must have the legal authority to initiate a transfer from the account being debited. This means you either own the account or have been expressly authorized by the account owner to make the transfer.

b)      Instructions: When you instruct us to transfer money, you are authorizing us to debit your account and send those funds to a third party. You agree to ensure that your instructions are accurate and complete, as we may not be able to recover funds sent in error.

c)      Unlawful Transfers: You agree not to use our App or Services for any unlawful activities, including but not limited to fraudulent money transfers. If we suspect that a transfer may be unlawful, we reserve the right to refuse to process it and/or to report it to the relevant authorities.

d)      Disputes: If a dispute arises regarding a transfer (for example, if a person claims that a transfer was made from their account without their authorization), we may freeze the funds in question until the dispute is resolved. We may also require you to provide additional information or documentation in relation to the disputed transfer.

e)      Responsibility: You acknowledge that we are not responsible for ensuring the receipt of the funds by the third party. Our responsibility is limited to sending the funds as per your instruction.

f)       Reversals: If you wish to reverse a transfer, you must contact us immediately. We will attempt to reverse the transfer if it has not yet been completed, but we cannot guarantee that reversals will always be possible.

Global Services

Our Company operates and offers its Services in multiple countries across the globe. The availability of certain Services may vary from one jurisdiction to another due to local laws and regulations. By creating an account with our Company, you agree to comply with all laws and regulations applicable in your jurisdiction.

Money Transfers

You can use your our Company account to send money to another our Company account or to accounts with other financial institutions. By initiating a money transfer, you authorize our Company to debit your account for the amount of the transfer plus any applicable fees, and to send the money to the recipient account as per your instruction.

You are responsible for ensuring that the details of the recipient account are accurate. our Company is not responsible for any losses resulting from transfers to incorrect accounts due to inaccurate information provided by you.

Authorization of Transactions

When you use the App or Services to send money, you are providing us with a direct instruction and authorization to debit your account and remit the specified amount to a third-party recipient. This instruction is considered valid and legally binding upon confirmation of the transaction within the App or Services.

Upon receipt of your instruction, we will act on your behalf to carry out the transaction, which includes debiting your account for the amount specified and transferring those funds to the designated third-party account.

You acknowledge and agree that once your instruction is given, it may not be revoked, and the transaction may not be stopped or reversed, except in our sole discretion and in accordance with our policies and applicable law.

You agree to ensure that your account has sufficient funds to cover any transactions you initiate, including any fees or charges that may apply. If a transaction causes your account to have insufficient funds, we may refuse to carry out the transaction, and you may be responsible for any fees or charges associated with the failed transaction.

You are solely responsible for the accuracy of your instructions, including the amount of the transaction and the details of the third-party recipient. We are not responsible for any errors or losses resulting from inaccurate instructions. If you believe you have made an error in your instructions, please contact us immediately.

Unauthorized Transactions

If you believe that an unauthorized transaction has been made from your account, you must notify our Company immediately. Our Company will investigate any such claims and take appropriate action in accordance with its policies and applicable laws.

Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which describes how we collect, use, and protect your personal information. By using the App and Services, you agree to the collection, use, and sharing of your information as set forth in our Privacy Policy.

Fees and Charges

You acknowledge and agree that certain fees and charges may apply to the use of the App and Services, including, but not limited to, transaction fees, currency conversion fees, and account maintenance fees. Our Company reserves the right to change its fees and charges at any time, in its sole discretion, and will provide you with notice of any such changes.

Deposit and Withdrawal Procedures

To deposit or withdraw funds from your Account, you must follow the procedures and requirements set forth in the App or on our website. You may be required to provide additional information or documentation to verify your identity or the source of funds, in accordance with applicable laws and regulations. We reserve the right to refuse any deposit or withdrawal request if we believe it violates these Terms or any applicable laws.

Transactions and Transfer Limits

Our Company may impose limits on the amount, frequency, or destination of transactions using the App and Services. These limits may be based on factors such as your transaction history, account verification status, or other risk-related factors. You may request to increase your transaction limits by providing additional information or documentation, as determined by our Company in its sole discretion.

 Prohibited Activities

You agree not to use the App or Services for any unlawful, fraudulent, or malicious activities, including, but not limited to, money laundering, terrorist financing, or any other activities that could harm our Company, its users, or the public. You also agree not to interfere with the operation of the App or Services, or to circumvent any security measures or access controls in place.

Account Suspension and Termination

Violations of these Terms, fraudulent or illegal activities, or inactivity. We will provide notice of any suspension or termination, unless prohibited by law or if we believe doing so may compromise the security or integrity of the App or Services. If your Account is terminated, you may not be able to access any funds remaining in your Account. You have the right to appeal any suspension or termination decision, by contacting our Company through the contact information provided on our website or in the App.

Intellectual Property

All intellectual property rights in and to the App, Services, and any content or materials provided by our Company (including, but not limited to, trademarks, logos, and software) are owned by our Company or its licensors. You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the App and Services for your personal, non-commercial use, subject to these Terms. You may not reproduce, distribute, modify, create derivative works from, or otherwise exploit any content or materials provided by our Company without our prior written consent.

Third-Party Services and Links

The App and Services may contain links to, or integrate with, third-party websites, services, or content. Our Company does not endorse, control, or assume any responsibility for such third-party websites, services, or content. You acknowledge and agree that our Company is not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any such third-party websites, services, or content.

Limitation of Liability

To the maximum extent permitted by law, our Company and its affiliates, officers, directors, employees, agents, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or in connection with your use of the App or Services, even if our Company has been advised of the possibility of such damages.

Indemnification

You agree to indemnify, defend, and hold harmless our Company and its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with your use of the App or Services, your breach of these Terms, or your violation of any applicable laws, regulations, or rights of any third party.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in [Your Jurisdiction] for the resolution of any disputes arising out of or relating to these Terms or your use of the App or Services.

Amendments and Updates

Our Company reserves the right to amend or update these Terms at any time and in its sole discretion. When changes are made, we will provide notice of such changes by updating the "Last Updated" date at the top of these Terms, and/or by posting a notice on our website or in the App. Your continued use of the App or Services following the posting of any changes constitutes your acceptance of such changes. If you do not agree to the amended Terms, you must stop using the App and Services.

Customer Support and Complaints

If you have any questions, concerns, or complaints regarding the App or Services, please contact our customer support team using the contact information provided on our website or in the App. We will make reasonable efforts to address and resolve your concerns in a timely manner. In the event that we are unable to resolve a complaint to your satisfaction, you may have the right to escalate the complaint to the appropriate regulatory authority in your jurisdiction.

Chargebacks and Refunds

If you initiate a chargeback or reversal of a transaction made through the App or Services, our Company reserves the right to investigate the claim and, if necessary, take appropriate action to recover any disputed funds. Refunds will be issued at the sole discretion of our Company and will generally be provided only in cases of proven fraud or unauthorized use of your Account.

User Content and License Grant

You may have the opportunity to submit, post, or share content through the App or Services, such as comments, reviews, or other materials ("User Content"). You represent and warrant that you have all necessary rights to submit such User Content and that it does not violate any third-party rights or applicable laws. By submitting User Content, you grant our Company a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in connection with the App and Services.

User Conduct

You agree to use the App and Services in a responsible and respectful manner and to comply with all applicable laws and regulations. You may not engage in any conduct that is disruptive, offensive, abusive, or harmful to other users or to our Company, or that interferes with the normal operation of the App or Services. Our Company reserves the right to remove any User Content or terminate your access to the App and Services if you violate this provision.

No Warranty

The App and Services are provided on an "as-is" and "as-available" basis, without any warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, or non-infringement. our Company does not warrant that the App or Services will be uninterrupted, error-free, secure, or free of viruses or other harmful components, or that any defects will be corrected.

Force Majeure

Our Company shall not be liable for any delay or failure to perform its obligations under these Terms due to circumstances beyond its reasonable control, including, but not limited to, acts of God, natural disasters, war, terrorism, labor disputes, or disruptions to telecommunications or transportation networks.

Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect, and the invalid or unenforceable provision shall be deemed replaced by a valid and enforceable provision that most closely reflects the original intent of the parties.

Termination for Convenience

Our Company may, at its sole discretion and without prior notice, terminate or suspend your access to the App and Services for any reason, including, but not limited to, if our Company decides to cease offering the App or Services in your jurisdiction, or if you breach these Terms. You agree that our Company shall not be liable to you or any third party for any such termination or suspension.

Entire Agreement

These Terms constitute the entire agreement between you and our Company with respect to the use of the App and Services and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and our Company with respect to the subject matter hereof.

Survival

The following provisions shall survive any termination or expiration of these Terms: Sections 10 (Intellectual Property), 11 (Third-Party Services and Links), 12 (Limitation of Liability), 13 (Indemnification), 14 (Governing Law and Jurisdiction), 15 (Amendments and Updates), 20 (No Warranty), 21 (Force Majeure), 22 (Severability), and this Section 25 (Survival).

Contact

If you have any questions, concerns, or require further information related to the App, Services, or these Terms, please reach out to us via the contact information provided on our website or in the App. We are committed to providing excellent customer service and will make every effort to address your concerns as promptly as possible. You acknowledge that by communicating with us, you are agreeing to receive responses and any necessary correspondence through electronic means.

Please note that our Company will never ask you for your password, and any communication requesting sensitive personal information or account details should be considered suspicious and reported immediately. For any legal notices or service of process, please send to our address or email

Kindly include your name, contact information, and a detailed description of the reason for your communication. For legal notices, also include any necessary documentation or reference to the specific provision in these Terms that you believe has been violated.

Our Company reserves the right to use any information provided to handle your request, resolve disputes, or improve our App and Services, in accordance with our Privacy Policy.

Remember, communication over the internet may not be secure, so avoid sending any sensitive or personal information over email or other unsecured means.